Q.1 How do I cancel an order?

A. 1 You can cross out your request online before the item has been sent. Your whole request sum will be refunded. In case the thing you have requested has been dispatched however has not yet been conveyed to you, you may even now cross out the request on the web. Your discount will be handled once we get the initially requested thing once more from the dispatch.

Lamentably, a request can’t be scratched off once the thing has been conveyed to you.

Keeping in mind the end goal to scratch off a thing in your request:

  1. Sign into your Kalagrami.com account and go to the ‘My Orders’ page
  2. Distinguish the thing you need to scratch off and tap on the relating ‘View Details’ connection
  3. In the nitty gritty request page, you will see “Scratch off” connections against each of the things in a specific order
  4. Tap on the “Cancel” link, show the purpose behind cancellation, pick a method of discount and affirm cancellation
  5. Once your cancellation demand is made, we will guarantee that the cancellation is handled as quickly as time permits

Q-2 How long will it take to process my cancellation request?

  • When you ask for the cancellation of item(s) in your request, it will take us a most extreme of 1-2 business days to drop the request and start a discount. You will be advised of the same by email.
  • On the off chance that the Order Status demonstrates the item(s) in your request as ‘Transported’, we will prepare your cancellation ask for specifically with our coordination accomplice. Your discount will be prepared not long after we get the wiped out things again from the messenger.
  • In the event of vendors with Kalagrami.com advantage the discount mode will be Kalagrami.com Wallet. The discounted sum will be made accessible promptly.
  • Be that as it may, on the off chance that you decide on having the cash exchanged back to the wellspring of exchange, it might take up to 7-10 business days for the particular bank’s to prepare the discount. If you don’t mind contact the bank’s straightforwardly if there should arise an occurrence of any postpones post affirmation of cancellation/discount by Kalagrami.com

Q-3 Why do I see a disabled ‘Cancel’ link?

A handicapped “Wipe out” connection can mean the accompanying things:

  • The thing is being sent together with another request of yours
  • The thing is non-refundable (eg. e-Gift Vouchers)

After cancellation done, the sum will be credited in client’s account (same mode that clients use for by arrange) in Next 7 working days.

In any of the above cases, you can reach our Customer Support for more data

For B2B Policy Unused Balance Clause :- “Any top-up installment/propel installment which is gotten from retailers/wholesalers store the propel installment to his retail represent, the retailer/merchant does not utilize the sum for products and administrations, and he needs his installment to return for this situation following one month of store, retailer need to give discount demand to us, once we will get discount ask for from the retailer, the adjust sum will be discounted inside 15 to 20 working days by means of same source”.